Knowledge Base FAQ Item #6500006

Q6500006: I want to reinstall the software and use the default Data Folder 'C:\ProgramData\ActiveXperts\Network Monitor\'. However, Setup does not accept this Folder saying the the Folder is already in use. What should I do?

Setup tries to rename the previous Folder to 'C:\ProgramData\ActiveXperts\Network Monitor.saved', in order to allow you to Restore from this Folder after installation. Apparently, the rename fails.
There are a few common reasons why the Folder cannot be renamed:

• One or more files are still open. For instance, a Log File, or a custom Powershell/VBScript File. Make sure to close all Files.
• The Folder is still open, either in the File Explorer, or else by a Command Prompt.
• You used ActiveXperts Web Access before, and the Web Server (IIS) is still pointing to 'C:\ProgramData\ActiveXperts\Network Monitor'. Try to stop the Web Server for a moment using the following command from the command prompt:
  NET STOP W3SVC
  Then, continue Setup. Do NOT forget to restart the Web Server (NET START W3SVC) after Setup has completed.
• The Folder is accessed through a network share. Try to stop the 'Server' service for a moment using the following command from the command prompt:
  NET STOP SERVER
  Then, continue Setup. Do NOT forget to restart the Web Server (NET START SERVER) after Setup has completed.

If you cannot figure it out, cancel Setup, reboot the system, and try again.